Refund and Return Policy
At Nurpuria Truckings Inc., we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines to understand our procedures.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be initiated within 30 days of the delivery date.
- You must provide proof of purchase, such as an order number or receipt.
2. Non-Returnable Items
The following items are non-returnable:
- Items that have been used, installed, or altered in any way.
- Custom or special-order items.
- Electrical parts or components that have been opened or installed.
- Clearance or discounted items (unless defective).
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at +1 (215) 888-2352 or contact@nurpuriatruckings.com to request a Return Merchandise Authorization (RMA) number.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return is approved, you will receive an RMA number and instructions on how to return the item(s).
4. Return Shipping
You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method and insuring the package for the full value of the item(s). We are not responsible for any lost or damaged items during return shipping.
5. Inspection and Processing
Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined above. If the return is approved, we will process your refund within [Number] business days. The refund will be issued to the original payment method used for the purchase.
6. Refunds
Refunds will include the purchase price of the item(s) and any applicable sales tax. Shipping costs are non-refundable, unless the return is due to our error. Please note that it may take several business days for the refund to appear on your account statement, depending on your bank or credit card company.
7. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.
8. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the cost of return shipping. Please provide photos or other documentation to support your claim.
9. Damaged Items
If your order arrives damaged, please contact us within [Number] days of delivery. Keep all original packaging and take photos of the damaged item(s) and packaging. We will file a claim with the shipping carrier and arrange for a replacement or refund.
10. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Nurpuria Truckings Inc.
+1 (215) 888-2352
contact@nurpuriatruckings.com
Address: 13124 133RD ST S OZONE PARK, NY 11420